Our customer service department can help you with your water or sewer services.
Telephone Numbers
Call one of these number for help:
Customer Service (209) 895‐9493
After‐Hours Emergency Hotline (209) 620-6944
Fax (209) 892-7845
Recognized Holidays
Our office will be closed for these holidays:
Martin Luther King Day
President’s Day
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day
Christmas Day
New Year’s Day
(unscheduled Closing Days will be posted at the Customer Service Office)
Deposits & Refunds
Deposits
All residential service customers are required to post a $300.00 security deposit with the District prior to the opening of any new service account.
If a bill is delinquent for more than forty‐five (45) calendar days, any customer who does not already have a $300.00 security deposit will be required to post the deposit with the District. A customer’s service shall be subject to termination if the balance owing is not paid in full and the deposit made within 45 days of the date of the District’s notice to post a deposit.
NOTE: No interest shall be paid on deposits. When a customer transfers service from one location to another within the District, the deposit may be transferred to the new account if the first account is paid in full.
Refunds
After the customer’s account is closed and the final balance owing has been paid in full, any remaining deposit balance will be paid to the customer within 45 calendar days.
At the discretion of the District, all or any portion of the deposit may be applied against the final bill.
Click Here to read current deposit policy.
Start & Stop Service
Start Service
To open a new service account, complete this online form and submit through our secure site. We will be in touch soon with your new account information.
Contact our Customer Service for any additional questions at (209) 895 9493
We are open Monday through Friday 9:00 am to 3:00 pm.
Service hours are from 8:00am – 2:00pm.
It may take up to 24 to 48 business hours to process your new service request.
NOTE: Customers who request to activate service shall be responsible for any damage resulting from activation due to open or faulty piping and/or fixtures on the customer’s property.
Learn More about setting up a new account.
Stop Service
To close out your existing account, complete this online form and submit through our secure site. We will be in touch soon with your account closure information.
Contact our Customer Service for any additional questions at (209) 895 9493
We are open Monday through Friday 9:00 am to 3:00 pm.
Service hours are from 8:00am – 2:00pm
It may take up to 24 to 48 business hours to process your new service request.
NOTE: Customers who request to discontinue service shall be responsible for any damage resulting from activation due to open or faulty piping and/or fixtures on the customer’s property.
Click Here to learn about other services provided in the Diablo Grande Community.
Delinquent & Emergency Shut-offs
Emergency Shut Off
There may be times when the Water District needs to shut off water service in your area due to an emergency. In such situations, you, the customer, needs to know the water systems in your home and take necessary precautions.
Some systems to check would be: water softeners, swamp coolers, automatic fountains, automatic ice makers. Review your system’s manuals or call the manufacturer if you have questions.
Faucets in use will flow once the water comes back on. Be sure to turn these off to prevent overflows.
Personal Emergency Shut-off
If you need water shut off for repairs on your property call Customer Service during business hours 9:00 am to 3:00 pm.
Monday – Friday. After hours call the Water District Hotline at (209) 892‐9259.
Note: Service charges may apply for emergency shut‐offs.
Delinquent Shut-off
The due date for all monthly Water/Wastewater account statements is the 25th of every month. If the balance is not paid in full as of the last day of the current month, the account is then considered delinquent by 30 days. Delinquent accounts will have fifteen (15) additional calendar days to pay past due balances in full.
To read the current policy regarding delinquent account shut-off please click here (PDF)
Reconnections
Reconnection Fee
If your water service has been disconnected due to a delinquent account, you will need to pay the entire account balance including past due charges, current charges and any deposits.
A $150.00 Reconnect Fee will be charged to customers account to re‐activate service.
Payment must be received in our Customer Service office at 9501 Morton Davis Drive, Bldg B, Patterson, CA 95363. You can pay by phone with credit card or come into our office during regular business hours. Payments received by 2:00 pm Monday through Friday will generate a work order for Reconnect same day.
Billing statements that are delinquent for more than 45 calendar days, any customer who does not already have a $300.00 deposit, will be required to post the deposit before service can be re‐activated.
Trouble Paying Your Bill?
If your account is not yet delinquent, but you are having trouble getting a payment in, call us. We may be able to help. Customer Service (209) 895‐9493.
